IT Services
Managed Services That Prevent Problems Before They Impact Your Business
Proactive monitoring, maintenance and support that keeps your systems secure, reliable and performing at their best.
24/7 Monitoring
Always watching
50+ Businesses
Supported locally
99.9% Uptime
Average target
1000+ Issues
Resolved proactively
Devices
128
Open Tickets
7
Alerts
3
System Overview
Recent Tickets
Alerts
Reactive support alone is not enough for businesses that depend on technology every day. Our managed services combine monitoring, patching, maintenance and support into a single partnership that keeps your infrastructure healthy and predictable.
Proudly supporting businesses across Northamptonshire
View coverage areaWhat's Included
Proactive Monitoring
24/7 visibility over servers, workstations and critical services with alerting before users notice.
Patch Management
Scheduled updates for operating systems and applications, tested and applied with minimal disruption.
Asset Management
A clear record of your hardware, warranties and configurations — always up to date.
Health Reporting
Regular summaries of system status, resolved issues and recommended improvements.
Included Support
Managed clients receive priority access to our helpdesk as part of their service plan.
Vendor Liaison
We coordinate with ISPs, software vendors and suppliers so you do not have to.
Why businesses choose Slade Tech
We are a Northamptonshire-based technology partner — not a faceless call centre. Managed services from Slade Tech mean one team watching your entire stack, fixing issues before they become outages.
- Fewer outages and less unplanned downtime
- Predictable monthly costs instead of surprise repair bills
- Security patches applied consistently across your estate
- Free up internal time — no need to hire dedicated IT staff
- A documented, maintained environment that scales with growth
- Transparent reporting so you always know the state of your IT
Without Managed Services
- Failed backups discovered too late
- Expired SSL certificates
- Unpatched security vulnerabilities
- Surprise downtime and outages
- No visibility over assets
- Reactive firefighting every week
With Managed Services
- Proactive monitoring and alerts
- Automated security patching
- SSL monitoring and renewal
- 99.9% uptime target
- Complete asset inventory
- Planned improvements and reviews
How we work
A simple process. Exceptional results.
Our proven approach ensures your technology is secure, reliable and aligned to help your business grow.
Review
We assess your current setup, security, and business goals to identify opportunities and risks.
Clear understanding of your environment
Onboard
We document your environment, deploy monitoring, and configure your systems and portal.
Smooth, secure and hassle-free
Monitor & Support
We proactively monitor your systems and provide responsive support to keep everything running smoothly.
Issues resolved before they impact your business
Review & Improve
We deliver monthly reviews, recommendations and strategic planning to drive continuous improvement.
Technology that evolves with your business
A partnership you can rely on
Proactive support, clear communication and a team that truly cares about your success.
Proactive
We prevent problems before they happen
Secure
Industry best practices and layered protection
Responsive
Fast response from a team that knows you
Focused on growth
Technology that supports your business goals
Your IT, all in one place
Customer Portal & Monthly Technology Reviews
Get complete visibility of your IT environment and a detailed monthly review delivered right to your inbox.
All your IT in one place
Tickets, assets, documentation and more available 24/7 in your customer portal.
Monthly technology review
We analyse, report and recommend so you always know the health of your systems.
Actionable insights
Clear reports and practical recommendations that reduce risk and improve performance.
Executive Summary
March 202592%
Security Score
Good
98%
Patch Compliance
Good
100%
Backups
Healthy
3
Open Tickets
View all
Security Overview
- No critical issues: 38
- Good: 7
- Needs attention: 1
Patch Compliance
- Up to date: 98%
- Missing: 2%
- Failed: 0%
Ticket Trends
Top Recommendations
- Enable MFA for all admin users In Progress
- Replace 2 ageing workstations Planned
- Review backup retention policy Planned
Included with every managed services agreement
Asset Inventory
Full hardware & software inventory with warranty and lifecycle details.
Security Review
Vulnerability summary and threat protection status across your estate.
Patch Compliance
Detailed compliance status across all devices and applications.
Backup Verification
Backup success rates, test restore results and storage health.
Ticket Analysis
Support activity, response times and recurring issue analysis.
Technology Roadmap
Strategic recommendations to improve security, performance and growth.
Customer success story
Read the full story
Hockridge Mortgages
Customer since 2016The challenge
A growing mortgage broker needing reliable IT support, email infrastructure and Microsoft 365 management — without building an internal IT team.
The solution
Slade Tech has been the technology partner since 2016, from email migration and business separation through to Microsoft 365 modernisation and ongoing security improvements.
Key outcomes
0
Missed SSL Renewals
24/7
Proactive Monitoring
1
Trusted Technology Partner
100%
Backup Visibility
"Slade Tech gives us complete peace of mind. They look after everything, spot issues before they impact us and are always just a call away."
— Hockridge Mortgages
Support Packages
Essential
Core monitoring and maintenance for small teams with predictable needs.
From £149 / month
- Business-hours monitoring
- Patch management
- Monthly health report
- Email helpdesk access
Professional
Expanded coverage with priority support for growing businesses.
From £249 / month
- Everything in Essential
- Extended monitoring
- Priority helpdesk
- Quarterly review meeting
- Asset inventory
Managed
Full managed IT with 24/7 monitoring, patching and included support hours.
From £399 / month
- Everything in Professional
- 24/7 proactive monitoring
- Included support hours
- Slade One portal access
- Vendor liaison
Enterprise
Strategic IT partnership for larger or multi-site organisations.
Custom pricing
- Everything in Managed
- Dedicated account manager
- Strategic IT planning
- Custom SLA agreements
- On-site included hours
FAQ
Our managed services cover proactive monitoring, patch management, asset tracking, health reporting, priority support and vendor liaison — all under a predictable monthly fee tailored to your environment.
Most clients are fully onboarded within two to four weeks. We start with an assessment, deploy monitoring agents, document your environment and configure alerting before handing over to ongoing management.
Many of our clients have no dedicated IT team. We act as your technology partner — handling day-to-day support, maintenance and planning so your team can focus on running the business.
Every managed services client receives a detailed monthly report covering security, patch compliance, backups, assets, ticket trends and actionable recommendations — delivered as a PDF and available in Slade One.
Yes. We frequently coordinate with ISPs, line-of-business software vendors and other suppliers so you have one trusted partner managing the overall picture.
Ready to get started with Managed Services?
Book a free consultation — no obligation, no hard sell.