IT Services
Reliable IT Support That Keeps You Moving
Fast, friendly and effective IT support for Northamptonshire businesses. We solve problems quickly, prevent issues and keep your systems, data and team productive.
Local Team
Northamptonshire based
Fast Response
Average 20 min response
Managed Security
Proactive monitoring
99% Satisfaction
Customer rating
Customer Portal
Open
12
In Progress
5
Awaiting
3
Resolved
48
Recent Tickets
Customer Portal
When something breaks, you need a partner who responds quickly and fixes the root cause — not just the symptom. Slade Tech provides local IT support for growing businesses, from day-to-day troubleshooting to strategic advice on your technology stack.
Proudly supporting businesses across Northamptonshire
View coverage areaWhat's Included
Helpdesk Support
Phone, email and remote support for your team with clear response times and ticket tracking.
Remote & On-Site
Most issues resolved remotely; on-site visits across Northamptonshire when hands-on work is needed.
User Onboarding
New starter setup, device configuration and access provisioning handled properly from day one.
Hardware Troubleshooting
Diagnosis and resolution for desktops, laptops, printers, networks and peripherals.
Software Support
Help with business applications, updates, licensing and compatibility issues.
Escalation to Projects
When a fix needs more than a ticket, we scope and deliver proper solutions — not endless workarounds.
Why businesses choose Slade Tech
We are a Northamptonshire-based technology partner — not a faceless call centre. IT support, cloud, websites and software under one roof means you get coherent advice and faster resolution every time.
- Local Northamptonshire support with a team that knows your business
- Single point of contact instead of juggling multiple vendors
- Support tied into our managed services and monitoring where needed
- Transparent ticket tracking through our customer portal
- Flexible support plans that scale with your team size
Without Managed Services
- Long wait times and unclear ticket status
- A different supplier for every problem
- Issues fixed temporarily, not properly
- No documentation of your environment
- Surprise bills for every support call
- No proactive monitoring or prevention
With Managed Services
- Fast response from a local Northamptonshire team
- Single point of contact for all IT issues
- Root-cause fixes that last
- Documented systems and clear escalation paths
- Predictable monthly support plans
- Proactive monitoring available when you need it
How we work
Support that fits how your team works.
From first contact to ongoing care, our process is designed to resolve issues quickly and prevent them coming back.
Discovery
We learn your environment, users and priorities so support is contextual from the start.
Clear understanding of your setup
Onboard
Documentation, access and escalation paths are agreed so nothing falls through the cracks.
Smooth, secure and hassle-free
Support
Your team contacts us when they need help — we resolve, document and improve.
Issues resolved before they disrupt your day
Review & Improve
Regular check-ins to spot recurring issues and recommend lasting improvements.
Technology that keeps pace with your business
A partner, not a ticket queue
Local support, clear communication and a team that genuinely cares about keeping your business running.
Responsive
Fast helpdesk response when your team needs it
Reliable
Fixes that address the root cause, not just symptoms
Transparent
Ticket tracking and updates through our portal
Scalable
Support plans that grow with your team
Your IT, all in one place
Customer Portal
Every customer gets access to our IT support portal to raise tickets, track progress and access important information 24/7.
Raise and track tickets
Log issues, follow progress and see resolution updates in real time.
Assets and documentation
View devices, warranties and important documentation whenever you need them.
Knowledge base & guides
Self-service articles and guides to help your team solve common issues faster.
Dashboard
Open Tickets
58
Assets
47
Health
92%
Recent Tickets
System Health
Microsoft 365
Microsoft 365 Specialists
We design, implement and support Microsoft 365 environments that are secure, productive and built for growth.
Exchange Online
Teams
SharePoint
OneDrive
Intune
Entra ID
Defender
Conditional Access
Included with every IT support agreement
Helpdesk Access
Phone, email and remote support with clear response times.
Ticket Tracking
Full visibility of open, in-progress and resolved issues.
Remote Support
Most issues resolved remotely without waiting for a visit.
On-Site Visits
Hands-on support across Northamptonshire when needed.
Monthly Summary
Regular overview of support activity and recommendations.
Escalation Path
Clear routes for urgent issues and project work.
Recent IT support successes
Businesses across Northamptonshire trust Slade Tech for day-to-day support and long-term IT partnership.
Hockridge Mortgages
Microsoft 365 Support & Managed Services
Ongoing IT support, hosting and Microsoft 365 management for a growing mortgage broker.
View Case StudyiClean4u
IT Support & Network Overhaul
Helpdesk support, network improvements and device management for a regional cleaning company.
Get in TouchNexom Aesthetics
Platform Support & Security
Ongoing support for wholesale ecommerce platform, security monitoring and infrastructure.
View Case StudySupport Packages
Essential
Core helpdesk and remote support for small teams.
- Email & phone helpdesk
- Remote troubleshooting
- Business hours support
- Monthly health summary
Professional
Expanded support with proactive reviews for growing teams.
- Everything in Essential
- Extended support hours
- Quarterly IT reviews
- Priority response times
- User onboarding support
Managed
Full managed IT with monitoring, patching and support included.
- Everything in Professional
- 24/7 system monitoring
- Patch management
- Asset tracking
- Customer portal access
- Included support hours
Enterprise
Strategic IT partnership for larger or multi-site organisations.
- Everything in Managed
- Dedicated account manager
- Strategic IT planning
- Priority emergency response
- Custom SLA agreements
- On-site included hours
Industries We Support
Financial Services
Healthcare
Manufacturing
Legal
Property
Retail
Education
Non-Profit
FAQ
Response times depend on your support plan. Essential clients receive business-hours helpdesk access with same-day response targets. Professional and Managed plans include priority response with faster SLAs for critical issues.
Yes — the majority of issues are resolved remotely via secure remote access. When hands-on work is needed, we provide on-site visits across Northamptonshire.
We offer flexible monthly support plans without lengthy lock-ins. Most clients stay because the service works, not because they are tied in.
Our customer portal is where you raise tickets, track progress, view assets and access documentation — available 24/7 for all support clients.
Absolutely. We regularly support businesses with existing infrastructure, line-of-business software and third-party suppliers — acting as your trusted technology partner.
Ready to get started with IT Support?
Book a free consultation — no obligation, no hard sell.